Know the day your score starts slipping, and which store it started in.
Track Net Promoter Score and customer satisfaction continuously. Break scores down by store, product, region and channel, read the reasons behind them, and get an alert when a score drops past the threshold you set.
- score refresh
- Dailyscore refresh
- store or region hierarchy
- Anystore or region hierarchy
- confidence flags
- 95%confidence flags
+48
+6 vs last month
+3 this month
+1 this month
-12 this month · alert sent
+2 this month
What's on this part of the wall
Relationship and transactional NPS
Run quarterly relationship surveys and post-purchase or post-delivery pulses side by side.
Breakdowns that match your business
Compare stores, products, regions, agents or any hierarchy you upload, from national level down to a single outlet.
Drop alerts
Set thresholds per location or segment. Owners get an email or WhatsApp alert with the comments behind the drop.
Reasons, not only numbers
Insight Miner themes the follow-up comments so you see why promoters promote and detractors leave.
Close the loop
Assign detractor follow-ups to the right team, track resolution, and measure whether recovered customers return.
Statistical significance
Changes are flagged only when they are meaningful for the sample size, so teams stop chasing noise.
How it works
- 1
Connect touchpoints
Trigger surveys after orders, deliveries or support tickets using links, QR codes or a simple webhook.
- 2
Set your hierarchy
Upload stores, regions and products so every response lands in the right place.
- 3
Act on alerts
Owners receive alerts and detractor cases, and the dashboard shows the trend recover.
Good questions
Can we track CSAT and CES too?
Yes. NPS, CSAT and Customer Effort Score can run in the same tracker and be compared on one dashboard.
Can store managers see only their store?
Yes. Role-based access lets each manager see their own outlet while head office sees everything.
More of the platform
Last question · Q10 of 10
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